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  • WHY WERE ALL MY ITEMS MOVED TO SOLD OUT

    General Discussion Created 3 years ago | Updated 3 years ago
  • MW
    Miriam W B
    Compliments of the season moderator & my fellow seller, please does anyone know why a sellers items will be moved to sold out status when they are all available? 
    I didn't participate on yakata but when I got a mail to update my stock I did, when I got the mail for exchange rate price modifications I didn't because my prices were still okay for me.
    But two days ago I just went to view my store only to find nothing. When I check SHQ I saw all were on sold out.
    I called my colleague she said more than 20 of her items were moved to sold out too.
    I have taken the pain of updating the stock to move them back to live but will like to know what could have caused it so as to prevent future occurrence.
    Thank you.
    
Discussion has been closed

Comments

  • MW
    Miriam W B
    Posted 3 years ago
    Thanks for your Response. I have modified them to live.
  • Ebere O B
    Posted 3 years ago
    Hello Miriam, 
    Thank you for your feedback. Kindly send a mail to mall@konga.com, stating the affected SKUs for a swift resolution.
    Happy Holidays!

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