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  • Why doesn't konga send a mail?

    Selling on Konga Created 3 years ago | Updated 2 years ago
  • oO
    oluwabukola O S
    I notice konga just puts my store on suspensign anytime they send me a bill to pay my commission. This has happened to me twice
    Sometimes I don't log into shq until I have an order notification. 
    Konga should try to send a mail with a link to paying the commission instead of suspending the store because most times,merchants aren't just aware of the payment. 
    Suspending a store is unnecessary because such.store will loose out on prospective buyers 


  • OO
    Omolara O Konga Moderator
    Posted 2 years ago
    Hello Amina,
    Konga sends series of email's and text messages notifying you of your due invoices. Please check and confirm that you receive emails from Konga mall, if otherwise please send an email to mall@konga.com stating the situation and also include your registered email address on SHQ
  • AA
    Amina A S
    Posted 2 years ago
    I have actually experienced this same issue twice as well. I think Konga needs to check to ensure that all Merchants are actually getting the notification emails. 
  • DD
    Dolapo D S
    Posted 3 years ago
    Hello Oluwabukola,
    Konga sends an email letting you know that your commission is due in addition to a pop up notification on your SHQ dashboard. I will suggest that you sign in to your SHQ account periodically even without an order notification just to be sure you don't miss out on anything.
    Thank you.

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