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    General Discussion Created 3 years ago | Updated 3 years ago
  • M
    Muyibat S
     I am a new seller on konga and not impressed at all. So many unserious buyers on konga o. I have had 6 orders so far and only 1 serious buyer who actually acknowledged the item.
      My account was suspended at one point in time as if the fault was mine for not shipping. Few days after it was activated another order coming from another unserious buyer.
       I tire o, seĺlers should just endeavour to contact all buyers before shipping cos apparently majority are just placing orders for fun.
Discussion has been closed


  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Dear all,
    Please be informed that orders cancelled by buyers or Konga are not rated against your store performance nor used to suspend such affected stores. Stores are suspended when their delivery and shipment rates are low within a specified period of sales time.
    In addition, due to the wide assortment of products offered on Konga, some buyers change their minds after seeing a better offer from another seller or after reviewing a similar product that offers free shipping or an added incentive. This contributes majorly to buyers cancelling orders after placing them. 
    We are aware of this and request that such orders should be channeled through mall@konga.com for cancellation. 
  • OB
    Olanrewaju B S
    Posted 3 years ago
    I have actually not been following discussions here, maybe it would have helped. 
    70% of my cancelled orders were due to unserious buyers who would say they did not notice it had a shipping fee and so they can not continue. Some say they have found another, so i should cancel for them. 
    some even go as far as saying they are aware of price and i should go ahead and ship.
    I accept and ship order only for customer to reject it or not even pick up calls.
    i try as much as possible to send messages to each customer updating them on shipping status so as to remind them of their order and need to keep cash for collection, but at the end, it all goes to waste.
    This seriously threatens survival of our stores and even the condition of products returned.
    I really will love to suggest that orders cancelled by customer should not be rated against the store. and also customers should have the knowledge on how to cancel order easily. some do not even know how to, so it cancels itself after sometime
    I wonder how all these can be resolved
  • Ebere O B
    Posted 3 years ago
    @Oluwatosin, kindly send an email to ordercontinuity@konga.com with these order numbers for a proper investigation, a representative will get in touch with you. Thank you
  • OL
    Oluwatosin L S
    Posted 3 years ago
    Anyway, I have left the matter for Matthias. It is not by force.
  • OL
    Oluwatosin L S
    Posted 3 years ago
    Oludotun O.  So my store got suspended on Monday due to five orders. 1) 1st Order was from a guy who did not have a delivery address. All attempts to contact him failed. At a time, his wife said he was at work and did not know anything about the order. At the end, Konga reverted saying the guy actually wanted to buy a blue bag and not the bag he had ordered from me. Order cancelled.
    2) 2nd Order was from another person who denied flat out that he made the order and so would not cancel himself. Said he ordered a laptop bag and not a handbag as shown on the order and had no idea about the order from my store. Again Konga says the buyer really did not want to make the order. Order cancelled. 
    3) 3rd Order was actually shipped (Free Shipping) to Port Harcourt. On arrival, the buyer declined because according to her she no longer wanted the bag in that colour.
    4) 4th Order. When contacted as to whether we should ship, buyer decided to cancel the order as she had changed her mind.
    5) 5th Order. As a result of a mixup in Konga's systems, the price came out missing two zeroes. We contacted Konga immediately . Before a response was gotten that the price be adjusted, the order had cancelled out because of time.
    Now, every single time, we contacted Konga. We spent time and money on every single order. However, the store went from score A1 to C6 and we were threatened with suspension. We wrote back highlighting the facts above and we got a response that, things are being put in place to identify unserious buyers.
    Guess what, a day later the store was suspended. So calling buyers and explaining not a solution to what is currently happening. 
  • OL
    Oluwatosin L S
    Posted 3 years ago
    Trying to contribute to this thread, and unable to do so. Apparently i am using profane words. I guess i might need to go back to school to learn the meaning of profane.
  • OO
    Oludotun O B
    Posted 3 years ago
    Hi Muyibat, Konga is a case you have to study. The system here is different. You need to enquire on the current shipping conditions and understand part of the reasons why your orders were returned. It didn't use to be like this like a month or so ago. As you've said, make sure you call your buyers before shipping and explain expecially to them how much they are to pay for your item. Some of them are not aware that they have to pay separately for shipping if they order from different stores.
  • Ebere O B
    Posted 3 years ago
    Hello Muyibat,
    I am sorry to hear about this, we are currently working on a customer profile model.
     Please click on link for more details  http://community.konga.com/thread/introducing-the-customer-modeling-programme-to-encourage-serious-purchases

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