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  • Why are orders stuck in KExpress Lekki for day??? We need answers!!!!

    General Discussion Created 3 years ago | Updated 3 years ago
  • A
    Atinuke S
    With the alarming high return rate due to delayed deliveries by KExpress, it is very worrisome that orders are held at Lekki KExpress for days. I have 4 orders rejected by customers from this outlet due to delays. If this office is currently  having operational issues then KExpRess should not accept deliveries for tnis location till,it is resolved. We will find alternatives but why continue to accept deliveries and have them pile up 
    ,  i have 3 orders currently in that office with no movement. This does not just make sense...KExpress delivers from lagos to Ibadan, Abeokuta etc within 2 days so why does surulere to lekki, Ajah have to take 2 weeks. Please look into this 
Discussion has been closed

Comments

  • Ebere O B
    Posted 3 years ago
    Hello Atinuke / Akorede, 
    Please forward these order numbers to mall@konga.com for a swift resolution.
  • AO
    Akorede O S
    Posted 3 years ago
    Its still worrisome that this particular branch is accepting orders,and kexpress team has refused to communicate any useful information to us today make it 19days that my order has arrived that location with no movement.
    If something is wrong with a location ,something should be done about it,this is 3rd-4th thread that has been opened for this particular issue on this branch,Kong's till date feels less concern,if merchants refused to ship orders to this locations,you will start suspending stores,this is very unproffessional.
    We needs remedy...,,

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