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  • Who pays for items that are damaged during KExpress transit???

    General Discussion Created 3 years ago | Updated 3 years ago
  • A
    Atinuke S
    I just got a call from one of my customers that the item i sent via KExpress was eaten by rat...funny as it sounds. The item left my store in excellent condition, now the item is on its way back. i just need to know how this is going to be handled because i cant be at a loss for something that is not my fault.
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  • Ebere O B
    Posted 3 years ago
    Hello Atinuke,
    A claims request will be raised by Kexpress, Please send an email to mall@konga.com with the affected order number , stating the reason for claims.

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