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  • Who pays for Damaged returned items .

    General Discussion Created 4 years ago | Updated 4 years ago
  • YA
    I recently received a product (eyeshadow)as a returned item only to find out that the eye shadows have been broken. Who get responsible for a good order returned bad.


  • Eniola A B
    Posted 4 years ago
    Thanks @Ademola for this information it is really a big sign of relieve for a merchant like me.
    @Dada i am not sure it is very ok to assume/presume that about the Konga staffs handling products cos you really don't know exactly how the Job is done as i believe you don't stay with them while they are loading products in the trucks to ship to diff destination but am glad you used the word "Presume" which depicts "Not sure"
    Lets give Konga some credit too.
  • YA
    Posted 4 years ago
    Thank we know now.i reported my case at the drop off point but the attendant seems to have no idea of this. Good to know
  • VD
    Victor D S
    Posted 4 years ago
    Now I know oo.
    Thanks to this forum.
    I've had to endure some losses in times past. Goods shipped in good conditions but arrived damaged to the customer.
    I can imagine how the k-express guys handle products - very carelessly, I presume.
  • aa
    adeyanjy a S
    Posted 4 years ago
    Hello Yetunde/Makun, goods in transit are covered by insurance. Konga will always pay the merchant and then engage the insurance coy for reimbursement after due investigation/confirmation of the loss/damage. If you have any damaged return, you should have rejected it at the point it was returned to you.
    However, you can inform Konga of the incident. It will be retrieved from you (or they may ask you drop it at their drop off center) and a claim process will be initiated. They will also communicate an expected the expected date of receipt of payment to you.
  • AM
    Adepeju M S
    Posted 4 years ago
    I asked this same question two days ago. I fulfilled an order for 2 sets of wine glasses. We all know that Drop-Off center staff will not accept products below standard so it obviously was shipped in good condition with a fragile sticker on it. But to my surprise, when I called the buyer to know why he was returning it, he said one set was broken while the other was okay. He wanted to take the one that was okay but the pick-up center staff refused, saying the two sets came as one complete order and had to be returned as a complete order. So who pays for the broken glasses now?  Because I didn't break it and neither did the customer. What's the process for this?

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