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  • What is going on with KExpress Lekki, Lagos?

    General Discussion Created 3 years ago | Updated 3 years ago
  • A
    Atinuke S
    It is only fair that Konga address ongoing issues at the KExpress office in Lekki, i currently have orders held in this office for no valid reason. Order was shipped out within 24 hrs, has been at lekki office since June 6, it was later placed on abitration for the delayed delivery "delivery dispute", and i got an email yesterday that the delivery is on HOLD, reason unknown, then finally this afternoon i got a RETURN notification email, 12 days after the order was placed. i speak to the customer almost everyday despite her frustration with the delayed delivery she was still eager to receive her items. THis is not acceptable at all, as a seller i put too much effort into shipping out in a timely manner only for it to be returned.
    
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  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Atinuke,
    
    Thank you for the feedback provided and your patience so far. We are currently in talks with our Lekki outlet and you should receive a feedback in the earliest time possible.
    
    Please bear with us while we investigate.
    
    Thank you

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