• What is Arbitration?

  Shipping and Delivery Created 3 years ago | Updated 3 years ago
• OT
  Oyekan T S
  

  Please what is arbitration, and why my stock is placed on arbitration

Comment

• DD
  Dolapo D S

  Posted 3 years ago
  

  Hello Oyekan, 
  
  When a customer makes a complaint about an item purchased from you, the order is put on hold and you have 24-48 hours to resolve a query that has been reported to you. If a resolution is not met within 48 hours, a mediator (konga) would step in for a binding decision.