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  • What is Arbitration?

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • OT
    Oyekan T S
    Please what is arbitration, and why my stock is placed on arbitration


  • DD
    Dolapo D S
    Posted 3 years ago
    Hello Oyekan, 
    When a customer makes a complaint about an item purchased from you, the order is put on hold and you have 24-48 hours to resolve a query that has been reported to you. If a resolution is not met within 48 hours, a mediator (konga) would step in for a binding decision.

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