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  • What are the procedures for addressing customer unseriousness?

    Shipping and Delivery Created 4 years ago | Updated 4 years ago
  • Elane N Elane N S
    Hello all,
    I have a pressing question. What are the procedures for addressing customer unseriousness?
    I had and order shipped several days ago to a customer, a handbag costing a stipend. The customer upon delivery claims that bag looks nothing like the item ordered and rejected it! There has to be some way to protect the seller right? Because it shouldnt all be about protecting the buyer.
    Even if there is no procedure in place to protect the seller, can the return procedure be as quick as delivery? Because most times you get these returned items back they are damaged! Its so annoying!


  • EI
    Ejiro I S
    Posted 4 years ago
    Hello Elane N.
    Unfortunately, i know every seller has the same story to tell. It's amazing the excuses some buyers come up with to reject an item. However, with the new self-fulfil process, that should be seriously minimized. I for one will not accept PoD for many items, if at all any! If you are interested as a buyer, you must do your research properly before you commit your money.
    I kinda blame Konga though. There is this other apparel seller in Nigeria that I patronize who also offers PoD. However,the only way a return can be done is at one of their outlet stores. First off, you must pay for your merchandize before you even open it. By this time the delivery guy is gone. He doesn't wait for you to try out your purchase. If you have issues, then you must take it to an outlet store nearest to you for an exchange. Refund is not even an option. So when you go back to the store, you must look for other items that equal the amount of your original purchase. That way everyone is protected.

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