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  • We seek re-adjustment to your cancellation policy.

    General Discussion Created 3 years ago | Updated 3 years ago
  • PA
    Prince A S
    I think Konga should be more lenient about their cancellation policy. I have had 5 cancellations already, which 4 out of them was intentionally cancelled by buyers, now I'm the one to bear the brunt of their folly. I'm taking this time out to appeal to Konga to help revisit this policy. Thanks!!!

Comments

  • Uche E B
    Posted 3 years ago
    This issue of cancellation is a serious one. Sometimes i wonder why a customer will place an order he/she knows very very well that they are not interested in. I have orders placed in my shop, that the customer who made the order travelled, i have spent more than 15 minutes in different occasions to call him its one excuse or the other. Another order the same thing. I fact there are several of them like that. I am just wondering why would someone place an order they are not really interested in? Again, i do not believe that a merchant will spend millions importing goods into Nigeria and would not want to sell the goods. I personally do not believe that. But if i can not verify the authenticity of an order i will not ship it, i better keep my goods than loose it in a desperate attempt to sell it.
  • AO
    Akorede O S
    Posted 3 years ago
    Konga ,
    Several mail has been sent to you on this issue of cancelled order.if don't trust your merchant by giving a section for them to state reason why an oder is cancelled.
    Merchants only have less than 24hrs to accept order,mail to mall for cancellation will take 48hrs for response ,which at the end merchants will still be told to inform buyer to cancel,it therefore means the best option for merchants is still to call customer care on a call that will be not less than 10minutes with robot response,tell me are we really on the right track?we are not using CUG here ,it therefore means I will still have to spend on an order I make nothing from.
    Konga ,can always call customers to confirm if truely a customer receive an i ten mark as rejected and such a merchant should be suspended for fraud.
    I have similar cases on my store,customer even send you back while you are on your for delivery,tell me for the past 3weeks my return is 9\10only 1 order in the last 5 days.
    Intact,Konga should just bycot the sanction for now because the house is not in order.
  • oe
    oluwatoyin e S
    Posted 3 years ago
    I agree with Prince because I have always shipped out all my orders on time and I never cancelled any order..The only order that has been cancelled is from the customer and it was just one. But I keep getting emails saying my store is performing averagely and I have cancelled 30-40 percent of my orders...I keep wondering where that keeps coming from.Also I have had 7 returns in total and 5 was due to the impatience of the dispatch riders. .I need to understand why I am the one affected when from my own end I did 
    everything right.
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Prince,
    
    Please be assured that cancellations that occur from your store as a result of buyers changing their minds or delivery delay resulting from K-Express will not count against you.
    
    For orders requested to be cancelled by your buyers, simply send a mail to ordercontinuity@konga.com. We will verify from buyer and we will cancel and take note of such orders.
    
    I hope this clarifies things.
  • Ebere O B
    Posted 3 years ago
    Hello Prince,
    Kindly follow this discussion. http://community.konga.com/thread/store-suspension-policy-on-konga-mall
    

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