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  • VAT Not Inclusive in Product Price

    Technical Issues Created 3 years ago | Updated 2 years ago
  • IO
    Ifeoma O S
    Dear All,
    Has anyone else noticed this issue where your product prices being displayed on your store does not include VAT even when you have specified that the item price has a VAT component on SHQ? Most of the products on our store suddenly has the VAT amount removed on customer orders. A product whose price is set as N13,000.00 on SHQ with 5% VAT, making Total Price of N13, 650 now has the price displaying as N13,000.00.
    Please let us know if you are seeing this same problem. We have called out to Mall team and they said we shouldn't worry about that. Seems like a technical issue to us.


  • OO
    Omolara O Konga Moderator
    Posted 2 years ago
    Hello Ifeoma,
    Thanks for bringing this to our attention, it has been escalated to the appropriate team. You will be informed once the fix is completed. 

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