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  • Upcoming Improvements on SellerHQ

    Selling on Konga Created 4 years ago | Updated 4 years ago
  • AY
    Adeola Y Konga Moderator
    Hello Guys,
    We will be introducing some new changes to enable you as sellers have a hitch free transition into the new self-fulfill process. Some of the changes are outlined below.
    	Merchants’ information will be displayed on the product listing page. Such as 
    a) Cash on delivery option- Merchants will be able to set payment method on products to either cash on delivery or prepaid. There will be an icon to indicate the payment method below every item.
    b) Return Policy – There will be an icon on the product listing page which will contain information on the return policy guiding that particular product, to avoid the problem of returns even after a no return policy has been set on the product 
    c) Review and Rating – There will be certain reviews and ratings that will enable the management monitor the progress of this new process. This ratings are as follows
    •	Delivery rate- This will be calculated internally. It can be derived using the following expression or formula; 
    No of Delivered orders/ (no of Total orders – no of Cancelled orders)
    •	Communications - This is rated by the customer based on his/her experience with the merchant.
    •	Product Quality - The customer will be required to rate the product delivered, in comparison to what was displayed on the website.
    d) Delivered Orders – The number of a particular product delivered will be displayed on each of the product listing, the total number of products delivered will also be displayed on a store level, to help build customers’ trust.
    	Customers can now shop using more filter options on the website to enable customers search by or  filter the following 
    •	Delivery Location - To filter for only merchants who deliver to the customer's location.
    •	Free Shipping       - To filter for only merchants who offer free shipping.
    •	Cash on Delivery - To filter for only merchants who offer cash on delivery.
    	Some new categories will be included to the number of existing categories displayed on the website outlook to enable customers and merchants have a variety of categories to explore.
    	The location of the buyer and the seller will also be displayed on the product listing. 


  • AY
    Adeola Y Konga Moderator
    Posted 4 years ago
    Find attached illustrations to the above changes.

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