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  • Unseriours Customer with high cancellation afrter shipment

    General Discussion Created 3 years ago | Updated 3 years ago
  • A
    Abiola S
    With serious headache am writing this mgs, on serious customer order a product from my store after calling the customer to confirm his interest in the product he ask me to ship which i did , within four days  he call back to request a cancellation for a product that worth 85k. another customer did the same upon delivery he said he did not need the product again after i have call him several time to confirm his interest product of 57k, also another customer did the same she said, she  will come for it when she need it, a product of 57k, all this happen within 3 weeks, i think Konga should find way to make serious buyer to make advance payment for product that is more than 50k, to encourage merchant and to discourage serious buyer . Because this is affecting  store . 
    Thank you. 

Comments

  • Ebere O B
    Posted 3 years ago
    @Oloseigbuan,
    The challenge of unserious buyers is one both Konga and merchants face. we understand and empathize with your challenges selling on the platform.
    Please be assured that we are working tirelessly to remove unserious transactions by profiling and ultimately blacklisting these kind of customers. 
    We request you send all cancellation requests to ordercontinuity@konga.com when you receive such orders, please avoid cancelling such orders from your dashboard, as this will lead to a penalty.
    Also if you have encountered such customers, kindly forward their details to trustandsafety@konga.com and your request will be treated accordingly.
    
    Your efforts so far is greatly appreciated . Thank you for this feedback.
  • OO
    Oloseigbuan O S
    Posted 3 years ago
    If you had refused to ship, the same konga would have penalized you. This forum has been littered for months with people complaining about non-serious. What has been done? Absolutely nothing. Konga introduced customer profiling to help us make an informed choice on who to ship to but penalize you for exercising that discretion. Has anybody seen any public announcement by konga warning potential buyers that it is Ana offence to reject items for no good reason? No! But they somehow want us to believe they will act in cases of non-serious buyers. How come they cannot investigate buyers whose profiles they already have. A buyer that has paid for only one order out of 20 should naturally be investigated by konga before forwarding orders from such buyers. But konga forwards their orders and expect you to ship without question.
  • WS
    Wasiu S S
    Posted 3 years ago
    And some for mundane excuses like, "I changed my mind!".
    
    Who does that?!
  • Ebere O B
    Posted 3 years ago
    Hello Abiola,
    
    My sincere apologies for the challenges faced, as previously communicated 
    Customer Modelling is an existing programme to curb and ultimately provide a lasting solution to issue of unserious transactions.
    
    Kindly send a formal complaint to trustandsafety@konga.com stating with details of the customer(s) and affected order numbers, we will carry out necessary action after a thorough investigation.
    
    Please be assured that Konga is continually working towards providing a permanent solution that will ensure only serious sales transactions are made on all stores.
    We appreciate your efforts so far. Thank you 
    

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