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  • UNRESOLVED ARBITRATION PAYMENT

    Payment Created 1 week ago | Updated 1 week ago
  • IC
    Ibekwe C B
    Konga is seriously avoiding payment on this arbitration issue over 1-month plus. Why will merchant suffer unnecessarily on an item which was dispatch in good condition? The customer was quickly refunded without hearing from the merchant. Please kindly pay or return my item in good condition.

Comment

  • ki
    kene i Konga Moderator
    Posted 1 week ago
    Dear Ibekwe,
    
    Thank you for commenting on our forum page. This issue will be communicated to the appropriate unit to be investigated.
    However, you will also need to please contact the arbitration team via mall@konga.com for a faster resolution.

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