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  • Unfair treatment by Konga

    General Discussion Created 3 years ago | Updated 3 years ago
  • Uche E Uche E B
    I have been selling on Konga since last year 2015. Because of December rush we ran out of goods. I quickly paused the items so as to avoid receiving orders that can not be fulfilled. Our goods came in a last week and i tried enabling the same items we have sold severally on Konga, the system refused it being enabled. I did a mail and after a few day, i was able to enable them, only for me to receive an email from konga that the item has been rejected, i was wondering why the same item i have sold over and over again should be rejected. It was not a new upload mind you.
    
    I then got another email that the second item is paused, that i need to get a letter of authorisation from my suppliers that i am authorised to sell tablet Pcs, this is a product we have sold for the past 4 years as a Limited liability company.
    
    Could Konga please clarify what is happening, this is frustration sincerely, someone can not spend millions of Nigeria importing goods and you will refuse him the opportunity to sell it, is not as though we are owing konga.
    
    Please help.

Comments

  • Uche E B
    Posted 3 years ago
    Ok copied, thank you.
  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Uche,
    
    To discourage fraudulent activities, order cancellations and also to ensure that you are in compliance with Konga's standard products under the phones and tablet category were recently disabled. In order for you to get your products enabled, kindly follow the criteria below:
     
    1. To verify your inventory in your physical store, kindly pick a day (Monday, Wednesday or Friday) for our representative to come around to visit your store. Your store location will be verified alongside your inventory. 
    2. Send a letter/receipt (for the last 3 shipments) from your supplier(s) stating you are a recognized distributor/retailer.
    3. Send a signed copy of the agreement form attached.
    
    Please note that all attachments should be sent as an email with subject “Disabled Products(phones & tablets)” to mall@konga.com

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