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  • Unable to request payout from wallet

    Payment Created 2 years ago | Updated 1 year ago
  • A
    Ajani S
    Good day house, please may I know if the Konga pay day also affect those of us that are not on Konga pay because since Friday till today, I have been trying to request payment from my wallet but unable to do so and the error message pop uu was "your request was not successful" reason, undefined....
    May I know what is happening because I am getting fed up with the way Konga is handling my payment.


  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Olayinka,
    Kindly send a mail to mall@konga.com with your store details and possible screenshot of the error page.
  • OO
    Olayinka O S
    Posted 1 year ago
    i have the same issue, The request for payout button is not visible on my Wallet, tried to register for konga pay it keeps saying Unable to verify your details at the moment. Please try again later.
  • tF
    teju F Konga Moderator
    Posted 2 years ago
    Hello Ajani,
    We apologize for the delay in requesting for payout from your wallet. Our technical team is currently working on this issue and this should be fixed shortly.
    Kindly bear with us as we resolve this.

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