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  • Two Sides To A coin

    General Discussion Created 2 years ago | Updated 2 years ago
  • ki
    kene i Konga Moderator
    Dear Seller,
    This is a typical example of one of the various challenges the K-Express team are faced with. This is a true story that happened in Abuja. “A customer rejects an order at the point of delivery and walks the dispatch out of their office on the basis that one item instead of two was to be delivered. All efforts made by the dispatch to explain the scenario (Your items may be delivered in batches) was rebuffed by the customer”.
    Although K-Express are sometimes at fault, more times than not the customers are dis-agreeable. They don’t pick up their calls, they reject orders on delivery and often times misrepresent these facts.
    Remember, we are partners towards mutual business successes therefore, your success is our success.
    Happy Selling1

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