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  • Temporary Downtime on SellerHQ

    General Discussion Created 3 years ago | Updated 3 years ago
  • Ebere O Ebere O B
    Dear Sellers,
    We are currently experiencing issues with SellerHQ that may have affected your ability to create products, update your product quantity and your escrow balance not moving into your wallet.
    Please be assured our technical team is working on this and will restore all services as soon as possible. We sincerely apologise for any inconvenience this may cause your business. We request your patience as we resolve these issues and we will communicate accordingly once they have been restored.
    For more information, you can reach us on 01-4605555 and 0809 460 5555 or email us at mall@konga.com.


  • E
    Emmanuel S
    Posted 3 years ago
    I created three products on Friday 31 July. They are all showing as 'Live on site' on my dashboard but only one of them is displayed on my store.
    I did not receive any mail or notification.
  • Ebere O B
    Posted 3 years ago
    @Enajite, our Tech team is working on this, please bear with us. Thank you
  • EO
    Enajite O S
    Posted 3 years ago
    The escrow issue is now ok on my SHQ, but the product update is not , keeps giving this error message below
    Product Update: Missing compulsory field product_id
    Please this should also be looked into....

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