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  • SUSPENSION!!!!!! WHO IS BENEFITING?

    General Discussion Created 3 years ago | Updated 3 years ago
  • EB
    ENIOLA B S
    I could see many sellers are going through the same experience in the hand of konga team and i wonder who is benefiting in all this.
    
    I stay abroad but happen to have my store on konga platform running by few trusted staff in Nigeria and at the same time been selling on ebay for 3 years without any harrasment of suspension if you cancelled an order.
    
    By suspending a store, do konga realise the ripple effect. it has.
    
    1. it affect the buyer: some buyer would have marked down some item they want to buy and all of a sudden they could not find the seller again and they have to start all over searching for similar product again and some might that item desperatelyand there might not be alternative elsewhere
    
    2. it affect the seller: your system is not a seller friendly, to load an item is an acculine task, i know this from my international experience and with many other things that are not properly functional on the platform like messaging system. it takes endurance to load on your system and after all these what the seller get is suspension over 1 or 2 order cancelled.
    Moreover you stop inflow of an income from coming in and paraventure that is the only source of income for that seller.hmmmm
    
    3. it affect konga itselt. i dont know how bouyant your purse is but this is mere wasting of a source of revenue.
    
    SUGGECTION
    if you must suspend seller there should be pre..warning like 2 or 3 time and some support and suggestions to the seller.
    
    Try to know the challenges the seller are facing for not meeting up to expectation and give support accordingly.
    
    Ebay reward seller you too can start rewarding your seller for doing well not to be suspending them over 1 or 2 order cancelled. this will make seller feel human  and feel as part of konga team but the way it is now is like a master and servant relationship.
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Comment

  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Eniola,
    
    Thank you for your comments and suggestions.

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