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  • Subscription Payment Problem

    Selling on Konga Created 3 months ago | Updated 3 months ago
  • MC
    Michael C B
    Please my store name is : toptek
    
    I paid for the silver plan with USSD code as shown below :
    --------------------------------------------
    To complete this transaction please dial
    *894*89404698*1000#
    Here is your transaction reference/order id 
    21050
    ---------------------------------------------
    I completed the steps and it returned successful, but my store still has no active subscription, I performed a second payment using direct bank transfer with the same outcome, Please I sent you e-mails but your system rejected it as spam, please check your spam box for November 8, 2018 for mails from mic******kw@******mail.com, Please I need your help to resolve this quickly.

Comment

  • AU
    Anne U Konga Moderator
    Posted 3 months ago
    Dear Seller,
    
    We have confirmed your subscription is active. Kindly go ahead and upload your products.
    
    If you require further assistance, kindly send an email to mall@konga.com or rejectectedlistings@konga.com, and we will be glad to help.
    
    Kind Regards.

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