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  • Store Suspension

    General Discussion Created 3 years ago | Updated 3 years ago
  • RE
    Ruth E S
    I got a mail yesterday at about 4.29pm asking me to upload an ID and a profile picture or risk store suspension. In 48hrs. However, 31 minutes later I get another mail saying I have been temporarily suspended due. I did the needful, uploaded my ID and profile picture immediately and contacted the customer service line to ask for My store to be re enstated and up until now I haven't been re enstated . 
    My question however is how come it's so easy to suspend a store but yet still so difficult to re enstate same after conditions have been met?


  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Ruth,
     Your complain has been directed to the right party... This will be looked into and resolved. thank you for your patience. However, for other issues such as this kindly channel via mall@konga.com.

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