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  • Store Ratings

    General Discussion Created 3 years ago | Updated 3 years ago
  • OL
    Oluwatosin L S
    I think it is about time that Konga differentiates between orders that merchants refuse to ship and orders that buyers refuse to receive delivery. I simply am at a loss to understand why i should get emails that my store is doing poorly because i cancelled orders, when i never cancelled orders. Order cancellations came in because buyers refused to accept delivery and Konga had to cancel the order from their end as i do not have that functionality in my portal. This is really adding insult to injury and not right by any standard. 

Comments

  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Dear @Kate & @Oluwwatosin, 
    
    We are currently investigating the correct statuses of your store and all performance will be weighed and ratings reversed where required.
    
    Kindly bear with us as we confirm the accuracy of your store performances.
    
    Thank you
  • KU
    Kate U S
    Posted 3 years ago
    I also had a 91-99percent cancellation and rated poorly with a suspension threat likewise. It was with shock I received the email. I am just too weak to do anything right now. I had just one order that had to be cancelled because the buyer had placed the order without checking that what I had would not size her. I sent a mail to konga and they said it will be cancelled. Low and behold I get a suspension threat.
    
    Right now am just too weak to go over all of this again. An alternative beckons!
  • OL
    Oluwatosin L S
    Posted 3 years ago
    @teju F, All cancellations on my store were done by Konga after we sent the numbers to Konga. And i still got the store is performing poorly notification. I can't cancel shipped orders by myself anyhow, the functionality is not available on my she portal! 
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Dear all, 
    
    Please note that orders cancelled/rejected by your buyers will not count against you. You are however required to send such order numbers to ordercontinuty@konga.com requesting for cancellations. And once we contact buyers of such orders and they confirm such requests/rejection came from them, orders are cancelled and will not affect your store performance negatively.
  • CJ
    Chidozie J S
    Posted 3 years ago
    I've said it before the konga merchant rating system is not accurate 
    they keep sending out ratings wrongly 
  • aa
    adeyanjy a S
    Posted 3 years ago
    @ Oluwatosin and all, Orders cancelled by buyers should not count against you. All you need to do is send all orders that you wish to cancel due to buyers' faults to ordercontinuity@konga.com before they get auto-cancelled, with valid reason(s) why you want them cancelled, and Konga will cancel them for you such that the cancellation will not count against you.
  • OO
    Oloseigbuan O S
    Posted 3 years ago
    I just got a mail saying I cancelled 91%-99% of my orders in the last month and I'd be suspended. 
    
    I'm at a lose for words because I do not know how they come about these ratings. 
    
    Customer ordered wrong sizes, I explained in a mail to Konga and it was cancelled. 
    
    Kexpress had the other stuck at a location for 3 days. When the customer was finally reached she was no longer in the state to receive the item. 
    
    So why am I suffering for this? Why am I being threatened with suspension? 
    
    
  • IO
    Ifeoma O S
    Posted 3 years ago
    It's hard to understand how the rating is done. Seriously!

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