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  • Store Performance Email

    General Discussion Created 3 years ago | Updated 3 years ago
  • IB
    IFREKE B S
    I keep getting these emails from Konga saying my store is performing poorly and i have cancelled a particular percentage of orders from customers. This is totally untrue. I have called severally but nothing has been done about it. How can this be rectified? Does it mean that Konga doesn't even make out time to check how well we sellers run our stores? What is the disadvantage of this wrong rating to me as a seller? If it isn't effective, how do i stop receiving the mails? Am i the only one receiving such mails?
Discussion has been closed

Comments

  • Ebere O B
    Posted 3 years ago
    Hello all,
    
    We are currently investigating the correct status of your stores and all performance will be weighed and ratings reversed where required.
    
    Kindly bear with us as we confirm the accuracy of your store performances.
    
    Thank you
  • A
    Atinuke S
    Posted 3 years ago
    I got a response back via email on the store performance email and the response does not sit well with me as I don't understand this process anymore. We have been assured several times on this forum that orders cancelled by customers or due to unserious sales will not affect store ratings...well the response I got this morning shows order wise. I got a response about 3 orders affecting my store dated July 2 and 3... The 3rd order number I couldn't find. 
    1.with these orders dated back to July 2 and 3 how are these orders in the last 30th days?? store performance email was generated on August 13. 
    2. One of the orders listed was directly by the customer, system shows this he cancelled and re-ordered. why am I being penalized for this???????
    3. The 2nd order - the contact details of the customer was not verifiable...shipping address: Lagos, no phone number ..,.i sent an email to ordercontinuity@konga.com and mall@konga.com respectively before I got a response back,.....order auto cancelled.
    
    I am very confused...the store emails I got over the last 2 weeks showed I had NO cancellations while the one I got this Friday said I had 11-20% cancellation in the last 30 days. If this is the case why didn't I get this with the store performance emails dated August 6th and July 31. The ratings are not consistent and the fact that I am being penalized for order cancelled by customer is very worrisome.
    
    
  • CJ
    Chidozie J S
    Posted 3 years ago
    I think I've touched on this before the store performance email and delivery rates aren't accurate 
    
  • A
    Atinuke S
    Posted 3 years ago
    I just sent an email to Konga on this.. i will like to understand how these results are compiled and generate...i have NOT cancelled an order in the last 2 months, even from my customers but yet i get an email saying i have cancelled 11-20% of orders in the last 30 days...can this be looked into as well. It will be fair to get the true picture of how stores are performing....
  • Ebere O B
    Posted 3 years ago
    Hello Ifreke,
    
    We are currently investigating the correct status of your store and all performance will be weighed and ratings reversed where required.
    
    Kindly bear with us as we confirm the accuracy of your store performances.
    
    Thank you

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