Store marked as free shipping but customers are being charged shipping fee
General DiscussionCreated 3 years ago
| Updated 3 years ago
We noticed that one of our customers is being charged (N1,500.00) shipping fee for Lagos delivery (Surulere) even when we have marked our store items as free shipping. What could be causing this? Is anyone else experiencing this issue?
Posted 3 years ago
Thank you for contacting Konga, kindly send a mail to firstname.lastname@example.org stating your store name, we will look into this issue.
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