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  • Store credit update

    Technical Issues Created 1 year ago | Updated 1 year ago
  • ku
    kosi u B
    Hi i received an email that my E wallet was credited  after I cancelled an order. I didn't see any money when I checked my E wallet.what should I do because I want to transfer it to my account


  • tF
    teju F Konga Moderator
    Posted 1 year ago
    Hello Kosi,
    Please note the forum is not a first point resolution channel. You are advised to channel complaints to help@konga.com if you are a buyer. If you are a seller, please channel through mall@konga.com.
    For the resolution of your unrefunded wallet, please send an email to help@konga.com. Also include the cancelled order number for proper investigation.
    Thank you.
  • ku
    kosi u B
    Posted 1 year ago
    What's the point of opening this forum if you won't reply to complaints 

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