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  • STOP! Returns.

    General Discussion Created 3 years ago | Updated 3 years ago
  • OJ
    Oyekola J B
    I really do not hve any problem with PoD system but I think the buyers also need some kind of commitment at the point of transaction.
    Why return? Some teenagers or young Nigeria with full access to the internet will try to make and order to know if its truly working or not but if some kind of commitment is attached to this PoD system, I beleive such individuals will be checkmated from making unwanted orders.
    i am saying this because i hate seeing my product being returned after investing in communicating wth them. But get me right not all teenagers or young Nigerian make unwanted order.
    Way out:  I believe if a customer is asked to pay a token of 10% of their actual order as a commigtment fee, return rate will fall drastically.
    Thanks
Discussion has been closed

Comments

  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Dear all,
    
    We understand your concerns as sellers and as earlier communicated, we have rolled out several programmes that will reduce less serious sales on the Konga platform.
    
    We are aware this may take time to make much impact and we implore that you bear with us as we do so. For orders your buyers have requested for cancellation, please send such order details to mall@konga.com to ensure such cancellations does not affect your store performance. Also consider contacting your buyers to confirm they are still interested in the orders before shipping out.
    
    Thank you
  • BA
    Beauty A S
    Posted 3 years ago
    Because there is 0% liability to customer, they do as they please. I will be pulling out all items from my store and selling like I have before konga. I get an order communicate and they tell me sorry I don't want it. Or you send to them, it is exactly as described and they say sorry I don't have cash at home this time. Or my husband or boyfriend said he won't give me money. 
    Like really this is what you have to say to me.? 
    After all you didn't pay transport to go to market, did not sweat for it, will not pay to return shipping, all you have to do is say no I don't want it.
     When Konga has a better return policy or payment option, il return.

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