• State of affairs

  General Discussion Created 3 years ago | Updated 3 years ago
• to
  toyin o S
  

  What is going on with Konga lately?
  Unbelievable delays in delivery hence leading to lots of returns.
  Live items on SHQ not showing on your site
  Items loaded incorrectly or with no images or sizes by the tech team
  And worst of all no response when email sent to mall@konga.com.
  
  I think it is time for kings to step up its game as they have insisted on merchants to do.
  
  Thank you.
  

Comment

• ki
  kene i Konga Moderator

  Posted 3 years ago
  

  Dear Toyin,
  Due to the volume of orders we constantly receive KEX is working on partnering with reputable franchises. This will work greatly towards improving delivery rate. All issues with SHQ have been called to our attention and are currently being worked on. Please excise a little patience as we continuously work towards improving our platform.
  
  Thank you