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  • shipping rate. Help!

    General Discussion Created 3 years ago | Updated 3 years ago
  • OA
    Opeyemi A S
    While trying to set delivery rate, I keep getting this response: Please enter at least NaN characters.
    What should I do?


  • Ebere O B
    Posted 3 years ago
    Hello Opeyemi,
    Shipping charges on SHQ are set irrespective of your preferred carrier charges ( K-express or 3rd party carrier), shipping charges within a seller's residential state will be capped at a maximum fee of N500 while outlying areas within a seller's residential state will be capped at N1000.This means if you are based in Lagos, you are required to ship orders within metro cities at N500 while you are required to ship to other outlying areas within Lagos at a maximum rate of N1000.
    Also, if you decide to ship to another state outside Lagos, your shipping rate will be set to a maximum of N1000 while rural areas within other states will be set at maximum of N1500. 
    Please ensure you have set charges following this process, if you are still unable to set your charges , please contact our customer service helpline 01- 4605555

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