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  • shipping charges deducted from the cost of item

    Store Management Created 3 years ago | Updated 3 years ago
  • oo
    olumide o S
    I have an item selling for N2,500, but when some customers order with a shipping charge of $1000, what i see in the grand total is N1,500 instead of N3,500. Please why is that?
Discussion has been closed


  • Ebere O B
    Posted 3 years ago
    @Darlington, We will need your order number for further investigation, Please send an email to mall@konga.com
  • DL
    Darlington L S
    Posted 3 years ago
    Good day Konga and thanks for providing a selling platform. This is confusing I had an order of #6000  and no cost of shipping was indicated in the order but am surprised to find out that #1000 cost of shipping was removed from my real cost of sales. Please Konga, I need clarification on this. Please, this happened before the coupon started. 
  • JW
    Jide W S
    Posted 3 years ago
    @Ifeoma O. this will be looked into and feedback will be provided soon. kindly send the order number and your complaint as an email to mall@konga.com
    Thank you
  • IO
    Ifeoma O S
    Posted 3 years ago
    I don't think this is about the coupon. I have an item that was sold to the buyer as free shipping by Konga but shipping fee of N1000 has been deducted from my account by Konga. I never marked orders to Abuja as free shipping in my store. 
  • Bret E Konga Moderator
    Posted 3 years ago
    We will need to see your order number but here is a stab of whats happening
    Your Item = 2500
    + Shipping = 1000
    Total = 3500
    - Konga Promotional Coupon = 2000
    Due from customer = 1500
    We recently ran a marketplace wide promotion with coupons to specific customers and you will be reimbursed for this by Konga.
    see more details here http://community.konga.com/thread/n2000-discount-on-my-order
  • AO
    Akorede O S
    Posted 3 years ago
    It might be that the buyer used a coupon!
    Try and call the seller if he /she used a coupon when checking out.
    But,konga,I think seller should have a way of knowing when a buyer used a coupon.
  • SA
    Samuel A B
    Posted 3 years ago
    Konga is giving customers free 2k..... see details here http://community.konga.com/thread/n2000-discount-vouchers-for-konga-customers. 
    Thats the reason for the reduction.

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