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  • Seller returns

    General Discussion Created 3 years ago | Updated 3 years ago
  • SS
    Its funny when the tips given here to sellers to minimize returns is to call them. Well most times it will even lead to cancelations because most buyers don not read instructions or descriptions of items but would still play around with the PAY on Delivery policy just to feel really good.
    I have called customers to confirm orders only to get the order cancelled after they realised the may not be able to pay  delivery cost anymore. Some even what outrageous delivery times but will never pay more for express delivery.
    Well the E commerce thing is not new anynore and Nigerians are being spoiled with the Pay on Delivery policy. Making the Seller pay for each order will drastically reduce this. You dont have to call a customer to confirm orders. By clicking buy on the platform is a confirmation on itself. Try this and see if returns dont reduce. Make Payments the default settings.
    In my experience calling customers to confirm orders lead to increase in cancelations and to not get the wrath of Konga I usally email mall@konga.com and explain the issue with the orders with them so that they could cancel for me.
    Whether you called or dont call, people will return the items for no reason.
    KEpress has improved in their delivery. ..imagine I sent a shirt 2 days ago only to get a return  email yesterday without a valid reason. They probably couldnt get the person on the phone or something.
    its just sad.
    Nigerians dont need pampering anymore. Everybody has an ATM card, and most people can deposit in the banks for orders.
    If you can use a phone. PAYING in anyform shouldnt be a problem.


  • Ebere O B
    Posted 3 years ago
    Hello All,
    I am sorry to hear about your less than pleasant experiences selling on the platform, please know that identifying such buyers is very high priority for our team.
    High rates of cancellation and returns is an issue, we are aware of this. Currently we are looking into methods of classifying buyers (serious or unserious) based on their transaction history on the platform,when this is implemented, we believe it will greatly reduce the high rates of returns and cancellations, be assured that your efforts will not be in vain in the long run.
    We appreciate your feedback and will continue to give updates on these coming changes. Thank You
  • CA
    Caroline A S
    Posted 3 years ago
    Very well written. Same experience I have been having, calling to confirm orders only to get cancellations.

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