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  • Seller Commitment vs Buyer Commitment

    General Discussion Created 3 years ago | Updated 3 years ago
  • Tersoo A Tersoo A S
    I just read this email from a "Closed Discussion"
    Dear all,
    Thank you for your feedback​.​
    The forum is an avenue to share thoughts, suggestions and trading experiences on the platform. And as such, we continually welcome you to help us provide better services through constructive feedback. All previously deleted posts/threads​ were as a ​ result of certain violations of the forum's guidelines​.​ In the course of sharing concerns and experiences, we request that you maintain constructive suggestions,​ ​refrain from disrespecting ​the company, its representatives and ​other users of the forum through choice of words. ​Posts that are found to violate these rules will be taken down immediately​. 
    In respect to the soon to be introduced monthly fees which will take effect July 31 2015:
     1) We have discovered that successful online companies across Africa and other continents are continually able to provide premium services as a result of monthly commitment from its sellers.This is outside the commission charges off each sale. We hope to also achieve this with the cooperation and commitment of our sellers.
    2)  K-express currently offers very subsidized shipping fees and while we hope to offer these affordable charges for a long while, this may not be sustainable for too long considering the volume of orders shipped through K-Express daily.   
    3) We firmly believe that Konga's committed and disciplined sellers should ​be prepared to ​pay minimum investment to trade as this form of payment commitment will filter less serious sellers away from the platform​.
    ​​4) Non-serious sellers on the platform are classified as sellers that do not fulfill orders and have a cancellation and non-shipment rate of 70-95% and sellers who list items for fraudulent purposes. This is currently prevalent on the marketplace and we intend to combat that as soon as possible. ​
    ​​As we introduce these new fees, we are also implementing positive changes to ensure sale transactions that are made to your store are genuine:
    1​) ​Konga will be giving a part of its ​already low commissions to buyers who agree to Prepay and not use PoD​​ ​as a discount for their orders placed.​​ ​This will cost sellers nothing​​ but ​ ​rather impact your stores positively as it will mean​​ a huge drop in returns. 
    2) ​​​​Returned sellers merchandise will now come with a guarantee that if you don't have your goods back within 45 days, you will get ​the cash value of the item. 
    ​For more information on the steps we have taken to discourage less serious purchases, please read ​http://community.konga.com/thread/introducing-the-customer-modeling-programme-to-encourage-serious-purchases
    W​e are​ continually ​looking into other measures to​ make the marketplace a trusted and sustainable trading platform and we request your cooperation as our business partner into making this a reality. 


  • TM
    Top Gamers M B
    Posted 3 years ago
    I think Konga brought us all in to sell and right now they are looking for ways to let us all go.... I mean JUST IF i can afford #2500 monthly BUT the aspect of UNSERIOUS BUYERS has to be tackled first. I sell video games & consoles and the returns i get weekly is usually up to 10. So how many successful sales do i want to get for me to afford the following month #2500? I mean the issue of UNSERIOUS BUYER(S) has to be the priority right now. I mean just look at Ebay for instance i think Konga is just pampering this customers. Hopefully Konga will listen to @Tersoo A
  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Tersoo,
    Posts that have been resolved offline, through same post or in previous posts are closed to give visible priority to newer discussions.
    Posts that also request for personal information are closed once resolved. 
    @Atinuke, all polls/votes should be channeled through suggestions@konga.com with subject: MONTHLY MEMBERSHIP FEES POLL. 
    Thank you.
  • Jm
    Jessica m S
    Posted 3 years ago
  • A
    Atinuke S
    Posted 3 years ago
    I think we need to take a poll on the 2500 monthly fees to see how many people will pay vs. how many people will close their store then they will see what is at stake with this change. 
  • Tersoo A S
    Posted 3 years ago
    Come on @Ebere/Konga,
    Y'all know we are not the problem here!
    We, merchants, have way more at stake yet we are the ones required to pay monthly subscription to show commitment while our goods get returned in droves by funny buyers who order then abscond?
    Secondly, why do you unilaterally decide to close discussions when people still want to contribute to the thread?
    I will have to stop coming here soon!

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