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  • self-fulfil orders

    Shipping and Delivery Created 4 years ago | Updated 3 years ago
  • LC
    Lausdeus C B
    Good afternoon,
    I have been reading about the konga self-fulfil for orders which will be coming up soon.
    I will however like to confirm if the self-fulfill is compulsory for all merchants or if merchants who still want to carry on with their orders being shipped through konga can still do so i.e the merchant drops off his/her order at a konga pick-up center for delivery like before.


  • Ebere O B
    Posted 3 years ago
    Hello Abosede, Please join this discussion http://community.konga.com/thread/attention-please-policies-around-shipping-on-konga
  • AM
    Abosede M S
    Posted 3 years ago
    Pls someone should be address this issue or explain clearly for the sake of people like us. I really need help understanding the new shipping terms
  • Eucharia O B
    Posted 3 years ago
    Hi Ure, i believe Merchants will have to print some proof of drop off either way. Don't you think so?
  • AY
    Adeola Y Konga Moderator
    Posted 3 years ago
    @ Ure, For K-Express you will still be required to print out your order notification email.  However, it is also advisable you print out your order notification email when shipping through other couriers of your choice. Note that the document is not compulsory for other couriers of your choice as some may need it while others may not.
  • UM
    Ure M S
    Posted 3 years ago
    Would the self fulfill/use of other courier services eliminate the need to print out the order email notification sheet as currently practiced, even if we choose to use K-express? 
  • AY
    Adeola Y Konga Moderator
    Posted 4 years ago
    Hi Lausdeus,
    When self-fulfill is launched you will still have the option of using k-express or any other courier service like DHL,EMS, CHISCO, COURIER+ to ship your orders. You can also choose to deliver to buyers yourself or ask them to pick-up at your store
    However, for the first 45 days, K-Express will not charge for shipping at the point of drop-off. Delivery materials will also be provided to you at no cost. During this period, K-Express will only charge you for successful deliveries. The delivery fee will ONLY be deducted after the successful delivery. This service is only for merchants within Lagos, if you are located outside Lagos you will have to make use of other courier services like DHL, EMS, etc which you will have to pay for shipping at the point of drop-off.
    For more information on self-fulfill orders, kindly view this link http://community.konga.com/admin/post/the-new-seller-hq-updates-to-delivery-charges-and-more

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