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  • Self Fufilled

    General Discussion Created 3 years ago | Updated 3 years ago
  • IN
    Ijeoma N B
    Please on this self fufilled. In a case where a particular customer places more than 1 order for particular item. what will the case be. (2) if orders are been returned will commission be charged on them? (3) Please all customers proper address and landmark including phone numbers should be very visible on the first page not until accepted. so as to contact customers for confirmation before shippment.
    thank you


  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello all,
    As a Merchant, you will be responsible for setting your payment options. If you wish to accept POD in certain locations, simply check the box before the "free shipping box". If you however choose to offer only prepaid payment option, leave the small box unchecked. If you are delivering outside your city and wish to ensure your customers pay before you ship, same action explained above applies.
    Once you log in to your SHQ, the first page that comes up is your Self-Fulfil dashboard that enables you set your POD and prepayment options as well as locations you are willing to offer your delivery service.  Also, commissions will be charged ONLY on successfully delivered orders, hence no charge will be effected on orders that have been confirmed as rejected or returned. 
  • EA
    Ettah A B
    Posted 3 years ago
    How do we collect money from buyers that are not in our city when the status is POD?, This has given me trouble trying to understand.
  • IN
    Ijeoma N B
    Posted 3 years ago
    please also on this, there should also be settings on where to set POD or Prepayment please

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