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  • Revoked Self-fulfill Access

    General Discussion Created 2 years ago | Updated 2 years ago
  • MA
    Mercy A S
    As regards to the email about self-fulfill access been revoked. I hope KONGA also communicated to all KOS centres to update orders immediately it's dropped off. 
    I only use KOS for my orders, but KOS Ilorin doesn't update shipment as received immediately, sometimes for a day or two, which makes me have to mark orders as shipped from my SHQ to avoid auto-cancellations. Also for this reason my delivery rate has dropped as they do not update shipments as received.
    Please do communicate to KOS Ilorin as well to know the importance of updating once orders have been dropped off. 
    Sent from my iPhone


  • CO
    Chinwe O S
    Posted 2 years ago
    Hello Konga
    I don't understand why there is a KOS branch in Port Harcourt when we cannot be treated like other merchants in the rest of Nigeria. This is very discriminatory and mind boggling! The attitude of if you don't like it, you can leave is not good business practice in the least.
    As rightfully said by others, this is not an even partnership with Konga, we are at their mercy, they have all to gain, while we constantly make losses with subscriptions, underquoted shipping rates and use of 3rd party courier companies. 
    Moderators, do you actually carry our complaints to management? i don't feel it
  • OE
    Posted 2 years ago
    Good afternoon, please I need serious assistance, due to the self fulfillment being revoked, I went to KOS Port Harcourt, Elekahia branch, I was told that from henceforth Konga Merchants in Port Harcourt are to be treated as Walk in, they gave me a bill of N2900 for a package of 0.6kg, not upto 1kg. While the buyer was charged 1k, I called customer care to complain, I was told that KOS is my only option that they cannot influence their shipping rate and if no other option I can decide not to sel on Konga anymore. This is where I get my means of daily living, it's like I just lost my job or something, what do I do please, I need advice ooooo
  • IO
    Ify O S
    Posted 2 years ago
    It appears Konga is mostly fixated on dishing out rules to its merchants instead of trying to improve its services at several K-Express outlets. I have orders that have been pending update since 16th Dec. I have sent several emails with no resolution.
    We need to know the reason behind the revocation of our self-fulfil rights. Konga has autocratic tendencies when it comes to managing its merchants and this is not good at all. Merchants should be allowed self fulfil access at least for their base location. If there are conditions to be met, please let us know.
    This new year may just be the year to call it quits and move on. It's no longer looking like a partnership! Lots of promises after introducing monthly subscriptions and yet too many issues instead of solutions. While other platforms are crashing commission rates, improving payments to merchants, and introducing self fulfillment to enable merchants cope with the tough business environment, Konga is busy dishing out rules to frustrate its 'partners'. This is not so right!
  • tF
    teju F Konga Moderator
    Posted 2 years ago
    Hello Mercy,
    Thank you for this update. This will be communicated to all appropriate units

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