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  • Returns

    Shipping and Delivery Created 3 years ago | Updated 3 years ago
  • EB
    i have a return which i was notified, my question is i am to pay to have my item back or what is the procedure?


  • Ebere O B
    Posted 3 years ago
    Hello Eniola,
    You are not required to pay for returned orders except you ship through k-network partners.
    On your profile page on SHQ you will be required to provide a pick center of your choice for your returned items, where you can go and pick up your order. Find screen shot below
    For this return which you got a notification, kindly send us an email on mall@konga.com stating the order number, a representative will assist you accordingly.
    Thank you

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