General DiscussionCreated 3 years ago
| Updated 3 years ago
I am not happy with KExpress delivery service. My store clearly states "no returns" in the return policy because of the kind of product I sell. This is the third time a customer returned my products in a damaged way. They try on the wigs and return them in a messy condition. This is not acceptable as I find it hard to resell this product as brand new to another customer. I really dont understand why Konga creates an option for a seller to determine the return policy when they don't adhere to it anyway. Konga please do something about this.
Posted 3 years ago
Please note that customers are generally not allowed to open manufacturer's package and/or seal but can open the Konga bag the package comes in. Also delivered items without a return policy cannot be returned after delivery unless authorized by Konga with the seller's consent.
However, in cases where a seller's products manufacturer's seal/packaging or products is broken or tampered with, without direct authorization from seller, please report such incident immediately via the necessary complaint channels ( email@example.com or call 01 4605555) at the point of return or pick up for proper investigation.
It looks like you're new here. If you want to get involved, login with your konga credentials!