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  • Return Policy

    General Discussion Created 3 years ago | Updated 3 years ago
  • CE
    Clarinda E S
    I am not happy with KExpress delivery service. My store clearly states "no returns" in the return policy because of the kind of product I sell. This is the third time a customer returned my products in a damaged way. They try on the wigs and return them in a messy condition. This is not acceptable as I find it hard to resell this product as brand new to another customer.  I really dont understand why Konga creates an option for a seller to determine the return policy when they don't adhere to it anyway. Konga please do something about this. 


  • Ebere O B
    Posted 3 years ago
    Hello Clarinda,
    Please note that customers are generally not allowed to open manufacturer's package and/or seal but can open the Konga bag the package comes in. Also delivered items without a return policy cannot be returned after delivery unless authorized by Konga with the seller's consent.
    However, in cases where a seller's products manufacturer's seal/packaging or products is broken or tampered with, without direct authorization from seller,  please report such incident  immediately via the necessary complaint channels ( mall@konga.com or call 01 4605555) at the point of return or pick up for proper investigation.

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