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  • return and refund

    General Discussion Created 4 months ago | Updated 4 months ago
  • PO
    PastorClaire O B
    I bought a table fan on Konga. it's defective. Not working despite hours of charging it.
    Order no. is F926973308001. I tried to call your customer service when I couldn't get
    through I sent a mail. I would like to return the product for a full refund as I found my
    first experience of this purchase from Konga very disappointing.
    I am yet to hear from this team as I want to return the product for a full refund.
    Thank you.


  • AU
    Anne U Konga Moderator
    Posted 4 months ago
    Dear Pastor Claire, we sincerely apologise for the inconvenience you must have experienced.
    Kindly forward your initial mail to mall@konga.com for a quick resolution.
    Best Regards.

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