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    General Discussion Created 3 years ago | Updated 3 years ago
  • OS
    Olutoyin S S
    if a buyer initiates rescheduling of delivery of an item when it finally has arrived his or her destination, who bears the burden . For example an item leaves Lagos for Calabar. Gets there, then delivery rescheduled.


  • tF
    teju F Konga Moderator
    Posted 3 years ago
    Hello Oluwatoyin,
    K-Express only charges shipping fees on successfully delivered orders. 
    For instance, if a buyer reschedules an order and your item is returned to you, you will not incur any cost from K-Express as it does not qualify for a successfully delivered order. This also applies to rejected orders.

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