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  • Reply to mail

    General Discussion Created 6 months ago | Updated 5 months ago
  • BG
    Bola G S
    Its very annoying not getting response to your mail. I have been short paid on some of my orders, email Konga twice and no reply up till this moment. this is frustrating my effort as a seller if I cant get answers to my questions

Comments

  • OO
    Ohiosimuan O S
    Posted 5 months ago
    I tell you it can be so frustrating. I have be sending a mail since last week as regard my products on disputes which was wrong connection from customer which he later fix,that thet they should take it out of dispute,mean the clients have been using this products since last week and my fund held for no reason.nobody seems to see the mails been sent.
  • OO
    Omolara O Konga Moderator
    Posted 6 months ago
    Hello Bola, 
    
    We apologise for your experience, kindly forward the affected order number(s) to sellerservices@konga.com.
    
    Regards.
  • ki
    kene i Konga Moderator
    Posted 6 months ago
    Hello Bola,
    
    We apologize on your experience with our email channel. Please note that this lack of response and issue you are current experiencing will be immediately looked into and a resolution provided.

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