Discussions | Announcements | Konga Seller Academy | Go back to Konga Mall
  • REJECTION OF ITEMS BY CUSTOMERS FOR NO REASONS IS GETTING HIGH

    General Discussion Created 3 years ago | Updated 2 years ago
  • MA
    MOSES A S
    i cant blive after Series of calls everyday before shipping an order just to confirm and be sure if the Customer is serious about the items He ordered for and you get a yes(i need the items).... then u go shipping through KOS a PERFECT CONDITION GOODS....while u are busy  tracking that same customer REJECT the items you call him to confirm for NO REASONS.
    
    can anybody tell me why a customer will order for items worth 40k and u call him for two days to be sure he want it.. and still reject them when the items get to his location?????
    ANY ANS FOR THIS ??/

Comments

  • CM
    Chinedu M B
    Posted 2 years ago
    I'm a buyer...a serious one. I totally identify with the pains of sellers due to returns by unserious customers. I have a few suggestions:
    1. Let buyers pay shipping fee upfront for Pay On Delivery option. If there is a problem with the order but the reason does not satisfy Konga's return policy, the buyer forfeits the shipping fee.
    2. Sellers, always call your buyers before shipping. Yes, some buyers are unserious but not calling at all can also cause some problems down the line with serious buyers. A reason for returning an item could have been resolved initially through a clarification via phone call prior to shipping. 
    3. Product Description is key. I'm just disappointed at times with the scanty and lazy descriptions by some sellers. The more information a buyer has, the less likely a rejection or return will occur. Also make sure the description is accurate and matches the product delivered. 
    I have bought several items through Konga and have always paid in advance via KongaPay. I've had some disappointments and they were due to substantial differences between the picture or description of the item and the item delivered. 
    4. Konga PLEASE give buyers access to contact the seller before placing an order. Some of us have additional questions to ask about an item to avoid disappointments and returns. 
    Those are my 2 cents. 
  • FO
    Folasade O S
    Posted 3 years ago
    This buyers palaver worries me a lot. Konga really need to look into this. I feel there should be a way to sanction buyers that misbehave as well ! You treat them s kings but they toy with your time and other resources.  And most times the product comes bac damaged.  Please do something.
    Thank you
  • OO
    Omolara O Konga Moderator
    Posted 3 years ago
    Hello All,
    
    We are aware of all your concerns on the case of unserious buyers, be assured that we are looking into this and will come up with a possible solution soonest. Please bear with us.
  • AA
    Adeola A S
    Posted 3 years ago
    Konga wont listen to vendors, there are a lot of market places springing up, you need to get your acts together now. Imagine a customer placed an order for a shoe and we asked her 'when can we deliver' she said she is not sure. Imagine such statement, we tried delivering to another customer she left a tantalizer address, the delivery guy got there and she started shouting on the phone that we should cancel the order. Another incident the delivery guy went all the way to apapa deliver, she said she had cancelled the order.
    
    Konga should start charging them for delivery fee, if you know you  have paid some form of fee, You will be serious. 
  • OL
    Omowunmi L S
    Posted 3 years ago
    Konga needs to add a feature where sellers can also review buyers. That way we know that buyers with poor rating are time wasters.
  • MW
    Miriam W B
    Posted 3 years ago
    You all are not alone, I ship 20 items and 15 are returned even with all the close monitoring via calls, text and whatsapp. I really don't know how konga is covering the loss from shipping these items to and fro as my transportation cost (cos of fuel scarcity )to KOS is becoming unbearable. I guess this might be the reason for the N2500 subscription, for konga they have covered some loss while the sellers worry.
    I now ship in 2batches instead of every day drop off because it's not worth it when the items will come back. 
    Konga please keep to your promise and make our monthly subscription fee worth it
  • LM
    Lara M S
    Posted 3 years ago
    Konga said they want to differentiate serious sellers from unserious sellers by imposing #2500 monthly subscription fees... why can't they adopt the same method for buyers by making them pay SHIPPING FEES when placing orders so as to differentiate the serious buyers from the unserious buyers. The serious buyers will be willing to make commitments. Which will gradually reduce the rate of returns...
  • TM
    Tomi M B
    Posted 3 years ago
    Dear Moses,
    
    We apologise for the late response and any inconveniences you might be experiencing.
    
    Please note that your complaints have been forwarded to the appropriate channel and a response will be sent after an investigation has been carried out.
    
    Best Regards.
  • AO
    Ayomipo O S
    Posted 3 years ago
    There is no point in Konga offering POD, it only attract unserious buyers. Let buyers pay upfront and Konga holds the money in escrow till the buyer confirm delivery or delivery time lapse. Buyer can dispute if goods not delivered or not as described and get 100% refund. This is how it's done.
  • AL
    Adedayo L S
    Posted 3 years ago
    I agree with you you all but desperate time deserves desperate measures. This the system we used;
    We call the customer and ask why they return
    When we get another order we use question ask by failed order  customers to confirm customer seriousness
    After discussion we tell them delivery is 7-9 working days as logistics is slower due to economic conditions.
    If customers pass at least we get 70% delivery per month.
    This is just a suggestion, if you also have a better system you can share. In the marketplace "one for all, all for one ".

Howdy, Stranger!

It looks like you're new here. If you want to get involved, login with your konga credentials!