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  • Rejected items

    General Discussion Created 3 years ago | Updated 3 years ago
  • ma
    mitota a B
    Hi, my name is MITOTA , I have being a seller on konga for three months now, I uploaded some items for sell which was enabled for the store, but anytime I try to upload this Aldo bags it's was always rejected, that it needs to be verified, I sent the picture of the bags plus the invoices to verify@konga, the reply I got was that it was too blurred. I sent a better pictures plus the invoice again I got no reply in return,pls is anyone having such problems when it comes to the name of the item you are selling e.g Steve maddens,Aldo,vincci etc , if yes, what can I do when it comes to selling items that have popular brand names like the ones I just mentioned?

Comments

  • OO
    Olojo O S
    Posted 3 years ago
    I have the same issue with some products I uploaded also. These were kids clothes from Polo Ralph Lauren and Ted  Baker. I was asked to send physical photos showing labels on these products and also send an invoice. I sent the pictures as requested but unfortunately considering the fact that these items were purchased on clearance with other items close to 2 years ago, I could not lay hold on the invoice and this much I explained to them at productsverify@konga, it's been over 3 weeks now and I haven't heard from them. A fellow even called me from Konga for survey and I mentioned the issue to him ,he promised to follow up but still nothing. The painful part of the whole thing is the cost of getting a professional photographer to snap these items to meet Konga standard for listing. I only hope now to sell the products to physical customers, at least then their genuineness will not be in doubt. Quite unfortunate indeed!
  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Mitota,
    
    Your issue has been brought to the attention of the responsible party. It will be investigated and resolved.
  • DO
    Dupe O S
    Posted 3 years ago
    There are some brands that have placed restriction of the sale of their product on Konga.com  Find out if Aldo belongs to the list. 

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