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  • Registering for KongaPay

    Technical Issues Created 3 years ago | Updated 2 years ago
  • DL
    Dauda L S
    Hello, When attempting to register for KongaPay, I keep getting an error message: "One or more of your banking details are incorrect. Please edit your details." I assume all the banks listed in the dropdown are valid. I tried my Union Bank and GTBank accounts, and in both cases I got the error message even though I checked my details very carefully. Thank you.


  • DL
    Dauda L S
    Posted 2 years ago
    It was eventually resolved. I think the issue was that the reviewer or system did not accept the business location address because it didn't have a street number and we had to change it to a different unrelated address with a street number before the process could be completed. Not an ideal solution, as far as I was concerned, though.
  • LM
    Lara M S
    Posted 2 years ago
    Hello Dauda, how was the issue resolved? I'm experiencing the same issue. I've tried and tried a million times! And my details were all correct. I sent various mails with screenshots to Kongamall, I've not gotten any solution from them aside ' reconfirm your details from your bank'
    I know it's a technical issue on Konga 's part but I doubt anything is being done about it. 
  • MA
    Mobolanle A S
    Posted 3 years ago
    Hi,  I realized I can't view the 'Konga Pay' option on my dashboard again.  Kindly assist with this.
  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Dauda,
    Thank you for calling our attention to this. Your case has been escalated to the responsible party and will be resolved, However, for issues such as this please send a detailed email to mall@konga for a speedy resolution.
    Thank you.

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