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  • Refund of Shipping cost for Self - fulfill Orders

    Payment Created 3 years ago | Updated 3 years ago
  • TE
    Tony E S
    I recently become a Konga seller and due to my location my orders have to be delivered as self fulfill. I have made 1 successful sale but the fund in escrow does not include the shipping cost which I set for the item and which buyer was charged. Will Konga pay this to me? bearing in mind I had already paid  Courier Plus to deliver to buyer. 


  • ki
    kene i Konga Moderator
    Posted 3 years ago
    Hello Tony,
    Please note that for prepaid orders only the sales proceeds less commission is captured in escrow. Once return policy has expired the shipping fee plus the sales proceeds less commission is  remitted into the merchants wallet.

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