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  • Quick question

    General Discussion Created 3 years ago | Updated 3 years ago
  • O
    Oluwasegun S
    At what point does money leaves escrow and gets to my wallet.


  • Ebere O B
    Posted 3 years ago
    @Eniola, konga honours the return policy, certain items like beauty/personal care, perishables , delicate articles of clothing have no return policy on them.
     On the Konga mall, sellers have the option to choose return policy on each item listed. If there is a dispute on the order .The merchant is contacted to have issue resolved. 
    If item is returned to you, days after confirmed delivery and the reason for return is unsatisfactory, please make a formal complaint to mall@konga.com, the necessary units will carry out a proper investigation.
  • Eniola A B
    Posted 3 years ago
    Hmmm...Ebere, is there any item that does not have return policy with Konga?? all the items i put No Return Policy on that are perishable still get collected back from the customer after days. Does Konga really honor the return policy standards? Just asking anyway.
  • GF
    Posted 3 years ago
    after your delivered order to a customer has exceeded the 7 days returns policy,your money leaves escrow to your wallet
  • Ebere O B
    Posted 3 years ago
    Hello Oluwasegun,
    Funds leave escrow to the wallet after the return policy on item has elapsed. If an item does not have a return policy, funds will remain in the wallet for 3 days before it is transferred to the wallet.

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