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  • Products on website

    General Discussion Created 3 years ago | Updated 3 years ago
  • BG
    Bola G S
    I think there is problem with Konga IT department cos all my goods that are meant to be live on Konga website have been move to sold out goods on my SHQ account. Can Konga look into this please. 
    Thank you


  • uN
    uchenna N B
    Posted 3 years ago
    Hi Okoye,
    We apologize for this.We are looking into it already.Please go through your store and check to be sure that the products you want to sell are the ones that are live on site.You can use your store URL to confirm this on the website.
    Thank you for your understanding.We will continue to make your selling experience better konga.com.
  • OE
    Posted 3 years ago
    There is something seriously wrong with the website, because items that I paused because they are in the category with high commission rates, suddenly become visible to the public and people started ordering for it, before I noticed it, I have already updated it as shipped and I can't cancel them, by month end, all my gains will be used to pay Konga commission, am just furious.
  • uN
    uchenna N B
    Posted 3 years ago
    Hi Bola,
    Thank you for your feedback, please note that we carried out a product refresh on products whose quantity had not been updated in the last 30 days inorder to prevent product unavailabilty.Please update your product quantity accordingly.If you encounter any issue, kindly send a mail to mall@konga.com or call 0809 460 5555.
    Thank you.
  • Ebere O B
    Posted 3 years ago
    Hello Bola,
    Thank you for bringing this to our notice. The necessary teams will look into this. Apologies for the inconvenience this may have caused.

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