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  • Product Update Error

    General Discussion Created 3 years ago | Updated 3 years ago
  • QM
    Qmb M S
    Hi all,
    For sometime now, I have been receiving error message whenever I want to update my product quantity. To be specific, products under the Home and Kitchen category that has the capacity options are the victims of these errors.
    Below is a copy of error I do receive.
    "Product Update: Error - The value '' with option ID '' is not valid for the attribute 'capacity' hence product cannot be enabled. Edit product first."
    If I decide to add a value to the capacity block, the error changes to 
    "Product Update: capacity should take the format 'value:value_id:field_id'"
    Attention: Technical personnel
    Kindly check up please!

Comments

  • A
    Atinuke S
    Posted 3 years ago
    This might be a general issue across all product category....i got something similar too
    
    Product Update: Error - The value 'none' with option ID '' is not valid for the attribute 'age_group' hence product cannot be enabled. Edit product first.
    
  • Ebere O B
    Posted 3 years ago
    Hello Qmb M,
    Kindly forward an email to mall@konga.com with a screen shot of the error page, this will enable the Technical personnel resolve this issue in the shortest possible time. Thank You

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