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  • Pictures of 3 angles of a baby dress?

    General Discussion Created 1 week ago | Updated 1 week ago
  • OO
    Oge O B
     Dear Konga,
    
    How do I get 3 angles of a baby clothe? 
    
    All the products I listed on konga were rejected and the pictures were not even bad at all.  I have seen really bad pictures on konga, why were they not rejected or is this just done to me? see screenshot below and tell me where there is poor lightening on the pics.
    
    How do I get 3 angles from a tiny baby's clothe?
    
    Honestly I am tired. A friend of mine said "konga frustrated her out of selling online". I am almost at that point where I will just pack up and go.
    
    After staying up all night to do this, you still want me to pay to get professional pictures of 3 angles even with 13.5% commission.

Comments

  • OB
    Omolara B S
    Posted 1 week ago
    The 3 angle picture policy as a control measure cannot stop a seller who has an intent to misrepresent items with phony images or from selling substandard items. All the seller need to do is upload 3 angles of the picture from the internet and still send the substandard product.
    
    Konga needs the right approach to discourage sellers with negative intents on the platform not make enlisting products a tedious affair for others.
  • oA
    olabisi A B
    Posted 1 week ago
    Ah... Omolara that was brilliant you spoken my mind, i dont just have the strenght to say it the way you have taken your time to say it. 
    
    Thank you hope they will hear ooooo. I dont want to fight with konga again because every of their decision does not always go well with me.
    
    Konga you should realize that some of your sellers are not only selling online locally but also on international online platform oo.
    
    Thank you Omalara again
  • OB
    Omolara B S
    Posted 1 week ago
    Olabisi, Oge and sellers of fashion items have similar concerns especially when they over 200 different items listed on Konga mall.
    
    If a seller is listing between 1-20 different items on konga mall, one may not consider it to be an herculean task to comply with the 3 angle picture policy. But when a customer has 100- 500+ of different items to upload? then it becomes an herculean task. 
    
    I don't think the Konga team understands the amount of man hours that goes into getting an image and listing the product. Most of us stay up late into the night to list our products because that's the only time we can get some quiet and concentrate on the task at hand. Not only that, each product takes about a minimum of 8 minutes to enlist. You need a minimum of 800 minutes (+/-13 hours) to enlist 100 products. 
    
    Please Konga needs to stop making reactive policies that makes it harder for genuine business owners to do business on their platform. When we are looking forward to the future where we can begin to do bulk upload and enlisting of products. Or don't you guys think it will gladen our hearts when Konga will launch a feature on their site that enables us to upload and enlist 10 or more products at once?!
    
    But no, Konga must create bottle necks for every other seller because of some few sellers that are dishonest or victims of supplier fraud themselves. Just like the self fulfill option that was taken away from everyone until we complained kilode?  
    
    Konga, please get to know your sellers at least those of them that have hundreds of items listed on your platform. Just little information about where they source their products from will give you a lot of insight about their products. If you doubt, observe those who sell US product for kids sell similar common  brand like Garanimals, Jumping beans, carter's etc, those who also source from UK sell similar brands the only exception is those who source from China where there are lots of generic brands. Not only that, insist that every fashion item seller has a return policy in place and give each seller a grace of 1 - 3 reported incidence of selling an item that differs from image of the enlisted product. On the 4th occurrence meth out any disciplinary action as deemed fit to the seller.
    
    We cannot underestimate the importance of a good picture image because it provides face validity for a product. 1 good image is sufficient to sell a product, 3 images is going an extra length to sell a product which is good and should be ENCOURAGED  but not FORCED. 
    
    Please go and check the big players like amazon and ebay of which your Konga concept was borrowed from, there's no compulsion about how many angles of an image must be uploaded. There's only making sure that whatever image is uploaded is a good image. 
    
    Please don't chase us away into the hands of your competitors. Make life easy on your platform for genuine sellers and make life impossible for sellers with intent to defraud customers. This is the smart way to go. 
    
    
    
  • oA
    olabisi A B
    Posted 1 week ago
    No matter what I know konga will not listen but it is good to let you know how it feel from seller angle. As I said earlier you need a mentor from international online platform. They don't bother themselves with all what you seem so important and yet they are really doing well and surviving and they keep on improving and making live easier for seller to sell on their platform.
    
    Also remember no matter how good the pictures are the computer monitor contribute a greater percentage on how the item looks in terms of the colour so what can you do about that?.
    
    But if you insist, there is away a wayout
  • tF
    teju F Konga Moderator
    Posted 1 week ago
    Hello Oge/Olabisi,
    
    Do understand that good images contribute 90% to the purchasing decision of customers most especially for an eCommerce business. Good quality images matter for the survival of any online business and Konga is no exception.The quality of an item begins with its images and for an online store, the most convincing reason a customer needs to complete a transaction is through the product images and description.
    
    While perfect photo-shopped images are not required,images uploaded are expected to be true representation of what will be delivered. We have received several feedback from buyers and have confirmed 95% accuracy of complaints related to items that were delivered being different from what what was ordered due to inadequate and poorly represented images. Stock photos are easy to identify and this is what we will like to discourage. 
    
    While the attached image isn't bad, there are required image(s) standards that must be maintained and also, a customer is unlikely to be convinced to make a purchase considering there may be other sellers with better images selling same item(s). Hence, to remain competitive and keep the marketplace clean, your images must be neat, clear, professionally taken and very attractive. 
  • OO
    Oge O B
    Posted 1 week ago
    Hi Teju,
    You are wrong. Now let me tell you that this control konga is pushing does not help. 
    Now I can go ahead and get 3 angles from the internet and still deliver the item of poor quality.  If I take pictures myself, konga will reject it for no reason. So I go to the internet and get 3 different pictures and i deliver the sub-standard picture... how has this helped? 
    
    I attached a picture. Now this picture is not perfect but then you can see exactly what the customer has. But Konga will reject pictures like this because you want the perfect photoshopped picture. Yet you complain.
    Teju, can you see what I am saying? Let me hear from you.
  • oA
    olabisi A B
    Posted 1 week ago
    The examples sited as per the picture below is not new to me. I have experience like that when I bought some items on one of international platform, I was refunded my money in full and I didn't return the items.
    
    Engaging a professional photographer or using yours is not an option for me because I can vouch for the quality of my pictures and they are exactly the same with actual item.
    
    That some seller are doing this does not means all sellers will have to be punish for it. I cant add any further expenses to my huge overheads of selling online particularly selling on this platform.
    
    Moreover these picture if taken will not be useful again when I have finish selling the items since i am not the producer of the item and I may never restock it, so why wasting resources (money and time) on such?
  • tF
    teju F Konga Moderator
    Posted 1 week ago
    Hello Oge,
    
    The number of images requested was as a result of the sudden high rate of returned fashion products due to buyers receiving products totally different from what was ordered. For products you actually have in stock, we expect it should be no trouble having access to images that portray the different angles of such items. That way, you are able to showcase images of such items from the front angle, back angle and another angle either with an actual baby putting it on or a small mannequin.
    
    @ Olabisi, you do NOT have to pay for Konga's studio services as this is an optional suggestion. You may choose to engage professional photographers outside Konga for this purpose. The specifications and requirements to list fashion items have however been shared with all fashion merchants and as such,  ensure images you provide meet these specifications. 
    
    It has been observed that images of products used from foreign models and babies usually differ from what is finally delivered to customers and this has led to a huge number of returns, hence the need to review our image specifications and the number of images to be provided. It is very important customers expectations are managed and what is used as an image should be what will be eventually delivered. If it will be different from what the customer will get, a seller is expected to clearly specify within the description section.
    
    We believe this will also curb certain activities where sellers without the actual stock will upload images of such products either from other sellers or simply source for images online and when they receive orders for such items, they will engage the services of a fashion designer/tailor. Please refer to the attached image. The image used is an actual item a seller on Konga delivered to a customer. The image on the left was the image listed on the website while the product on the right was what was delivered to a customer. 
  • oA
    olabisi A B
    Posted 1 week ago
    Hi to all Konga staff,
    
    I have been thinking of written this since last week but never got the energy to do so because Konga has been depleting my energy and I don't think I got anything left, I AM JUST FED UP.
    
    I am short of word, please you need a mentor from international online platform like eBay, Amazon alike because this is just too much.you are really stressing seller with all your policy. I cant find any of your policy that has best interest of the seller at heart
    
    If I don't have experience of selling internationally I would have said you know what you are doing but excuse me for goodness sake it is very! very!! very!!! stressful selling on your platform.
    
    Imagine on your platform you don't have variant in color that mean I have to have pictures of each color of the same style taken 4x each to shows front,back and sides, Abba!!!! even if i don't have anything else I am doing but to sell on Konga platform I think that is too much of energy and time wasting.
    
    Instead of putting seller thru all this stress, why cant you put a policy in place that allow buyer to open a case if the item received is significantly different from the item advertised on your platform. the buyer will keep the item and at the same time be refunded. That will surely reduce or eradicate poor image uploading.
    
    To me and the way I see it, is Konga is out to make money for their photo department or whatever you call it.
    
    Please you need to review this policy. As for me all my product are source from UK and all are inspected and compare to the picture from the website I bought it from and i have more than a thousand items currently live on your platform and more hundreds needs to be uploaded and you want me to pay for all this items to be photo by you?
    
    Maybe this will be the parting time for me if you insist.
    
    Thanks 
    

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