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  • Payment. Store & Account Verification Details Remain Confidential

    General Discussion Created 3 years ago | Updated 3 years ago
  • tF
    teju F Konga Moderator
    Dear Sellers,
    We appreciate all feedback, suggestions and complaints shared and received on the forum daily. It is however important to note that the forum is a channel to help sellers learn from each other and also help our buyers learn from each other on how to buy safely on the platform.
    To help us learn on how to do things better and also keep us updated on any issue(s), we advise that all payment related queries and account verification status updates should be channeled only through mall@konga.com.
    Suspension related queries can be channeled to suspension@konga.com.
    For assistance with updating orders, please contact ordercontinuity@konga.com
    We request that all issues are channeled through the provided sources above and should only be escalated via the forum(without sharing your store/bank/account information) if you have not received any response in 48 hours.
    Thank you

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