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  • Payment Collection Warning for POD items

    General Discussion Created 3 years ago | Updated 3 years ago
  • IO
    Ifeoma O S
    I have looked at the warning message included on Konga's New Order email notification and I am suspicious of the intent of that message. The warning message says:
    "₦ Buyer has selected Pay on Delivery 
    Payment: IMPORTANT! You will need to collect payment on delivery for this order. 
    It is entirely your responsibility to arrange payment with the buyer."
    Why can't Konga include that this is for Self delivered items only or am I to also arrange payment when Konga is delivering the item?
Discussion has been closed


  • nn
    nkem n B
    Posted 3 years ago
    Hi Ifeoma, merchants always  get this message for all pay on delivery orders irrespective of who is delivering, whether kexpress or self fulfillment. If Kexpress delivers, the payment will be collected at the point of delivery and remitted to your wallet at the end of your returns period. 

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