General DiscussionCreated 3 years ago
| Updated 3 years ago
Has anyone been receiving notifications by sms and emails about order cancellations and rejections when the order numbers quoted are not from your store?
I have been receiving such notifications lately and I am confused as to what is going on. I received three sms notification of three cancelled orders and one email of order rejection by a customer yesterday. On cross checking; I have no record of these orders.
Please share your experience so I know I am not alone in this.
Posted 3 years ago
Thank you for bringing this to our attention, the appropriate units have been notified of this error and will rectify it.
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